Refund Policy

SOUTHERN MANOR REI LLC values clear communication regarding payments, cancellations, project changes, deposits, and customer concerns.

Residential construction projects can vary significantly in scope, planning requirements, materials, labor, scheduling, property conditions, and other factors. A specific project may therefore be governed by a separate written contract, proposal, estimate, invoice, payment schedule, or other project-specific agreement. Where legally permitted, project-specific written terms may control when they differ from this general website Refund Policy.

1. General Policy

Submitting an inquiry through this website does not itself create a charge. Refund eligibility may depend on the specific service or project, applicable written agreement, work already performed, planning completed, materials ordered or purchased, third-party costs, permit-related costs where applicable, scheduling commitments, supplier or subcontractor commitments, project changes, timing of cancellation, and applicable law.

A refund is not automatically available solely because a customer changes their mind after work, planning, purchasing, scheduling, or other project-related activity has begun.

2. Deposits

If a deposit is required, the purpose and applicable terms may be stated in a project-specific proposal, invoice, contract, estimate, or other written documentation. Deposits may be associated with reserving project time, administrative preparation, planning, pre-construction activities, scheduling, materials, supplier commitments, or other legitimate project-related expenses. Whether a deposit is refundable may depend on applicable terms, work completed, commitments made, costs incurred, and applicable law.

3. Project Cancellations

If you need to cancel a project or scheduled service, contact SOUTHERN MANOR REI LLC as soon as possible. The amount of notice provided may affect available options. If planning, preparation, scheduling, purchasing, ordering, or other work has already occurred, some amounts may be non-refundable to the extent permitted by applicable law and the applicable project terms.

4. Project Changes

Construction projects may change after initial discussions. Changes in scope, design, materials, timing, property conditions, customer requests, or other factors may affect pricing and project terms. A change to the project does not automatically entitle a customer to a refund. Pricing adjustments, credits, additional costs, or other changes should be addressed according to applicable project terms.

5. Materials and Third-Party Costs

Project-related costs may involve materials, suppliers, permits, equipment, or other third-party services. Refund eligibility may depend on whether costs have already been incurred and whether they are recoverable. Non-recoverable third-party expenses may not be refundable to the extent permitted by applicable law.

6. Work Already Performed

Once authorized services, planning, labor, preparation, purchasing, project coordination, or other work has been performed, charges associated with completed work may not be refundable to the extent permitted by applicable law.

7. Scheduling and Delays

Construction schedules may be affected by weather, material availability, supplier delays, labor availability, site conditions, inspections, permits, customer-requested changes, utility issues, safety conditions, and other circumstances. A delay does not automatically create a right to a refund. The circumstances of a specific project and applicable written terms should be considered.

8. Customer Concerns

If you believe a payment, charge, or project-related financial matter requires review, contact us promptly. Please provide your name, contact information, project address if applicable, relevant invoice or project information, a clear description of the concern, and supporting information where available. We may review applicable records, agreements, invoices, communications, and project details. Possible resolutions may include clarification, correction of a confirmed billing error, project-specific review, a credit where appropriate, a partial refund where appropriate, or another reasonable resolution. Submitting a refund request does not guarantee approval.

9. Payment Errors

If you believe you were charged incorrectly or more than once for the same transaction, contact us promptly. We will review available records and take appropriate action regarding confirmed billing errors.

10. Approved Refunds

If a refund is approved, we will generally process it using a reasonable payment method based on the original transaction and available payment procedures. The time required for funds to appear may depend on the relevant bank, card issuer, payment processor, or financial institution.

11. Website Inquiries

Website inquiries and requests for information are not automatically paid services. If a particular consultation or service involves a separate fee, payment and cancellation terms should be communicated in applicable project-specific documentation.

12. Legal Rights

Nothing in this Refund Policy is intended to limit rights that cannot legally be waived under applicable law.

13. Changes to This Policy

We may update this Refund Policy from time to time. The Last Updated date will indicate the most recent revision.

14. Contact Us

Questions regarding payments, cancellations, credits, or refunds may be sent to: